ÉCLATINE Warranty & Care

Moissanite Quality Guarantee (GRA Certified)

All ÉCLATINE moissanite pieces include an official GRA certificate corresponding to the main stone size used in your jewelry.

Many designs feature multiple stones of the same size (for example, twelve 3mm stones). In such cases, GRA issues one certificate per stone size, not per individual stone—this is standard practice across the fine jewelry industry.

Your GRA certificate verifies:

  • D Color

  • VVS Clarity

  • Premium Cut & Brilliance

  • Stone Authenticity

This quality assurance is provided by the stone manufacturer and GRA.


Craftsmanship Warranty — 12 Months

ÉCLATINE offers a 12-month craftsmanship warranty covering manufacturing defects such as:

  • Improper stone setting

  • Loose stones caused by faulty prongs

  • Structural issues not caused by external force

Not covered under craftsmanship warranty:

  • Normal wear and tear

  • Bent prongs, bent posts, or misshaping due to pressure

  • Damage from dropping, impact, or snagging

  • Lost stones caused by impact or bending

  • Chain breakage due to pulling

If you believe your piece has a craftsmanship issue, please contact us with detailed photos.

 

Bracelet Clasp Policy

All ÉCLATINE bracelets undergo strict QC testing before shipment.
Only clasps that open, close, and lock securely during inspection are released.

Please note:

  • Bracelet clasps may loosen or become damaged due to pulling, bending, twisting, or sudden impact.

  • Such issues are considered wear-related, not manufacturing defects.

  • Therefore, clasp damage or malfunction caused by use or mishandling is not eligible for exchange or refund.

This follows standard practice in fine jewelry, as clasp performance depends greatly on how the piece is worn and handled.

 

Plating & Silver Care

Our pieces are crafted from premium 925 sterling silver with protective white gold or rhodium plating.

Please note:

  • Tarnish, fading, or micro-scratches over time are normal characteristics of sterling silver

  • Exposure to water, sweat, perfume, cosmetics, sunscreen, or humidity may accelerate wear

  • These effects are not considered manufacturing defects

Customers may request an optional paid refresh service for re-plating or polishing after extended use.


What’s Not Covered

To ensure transparency, the following are not covered under any warranty:

  • Damage due to dropping, impact, or force

  • Wear and tear from daily use

  • Scratches, marks, or soft-metal bending

  • Bent earring posts (925 silver is naturally soft)

  • Discoloration from chemicals, lotions, or perfumes

  • Lost or stolen items

  • Broken chains or clasps caused by pulling

  • Damage caused by improper storage


How to Request Support

If you need assistance, please contact our support team:

📧 support@eclatinebyletoile.com

Please include:

  1. Your order number

  2. Clear photos or videos of the issue

  3. A brief description of what happened

We typically respond within 48 hours.


Our Commitment

ÉCLATINE is dedicated to crafting pieces that are beautiful, honest, and made to be worn with confidence.
We value transparency and aim to provide the highest level of care for every customer.