Shipping Policy

Domestic Shipping

We operate on a made-to-order system, so you receive a freshly crafted piece—not old inventory that’s been sitting on a shelf. As a result, shipping can take as little as 2 weeks and up to 4 weeks in some cases.

We promise to do our best to ensure your order arrives as quickly as possible —
and we truly appreciate your patience and understanding.

Lost or Damaged Packages

ÉCLATINE is not responsible for packages lost or damaged in transit.
If your package is delayed, lost, or arrives damaged, please contact the carrier directly and email us at support@eclatinebyletoile.com so we can assist you.

Shipping Address Changes

Please ensure your shipping address is correct at checkout.
We cannot guarantee address changes once an order has been processed.